Post by account_disabled on Mar 12, 2024 7:29:42 GMT 2
The every person running a company and also told how he justifies his choice and what type of managers each book is suitable for. Customers for Life by Carl Sewell and Paul Brown First of all this book is about building relationships with clients employees and partners. Most of it is devoted to customer service but at the same time related and no less important issues are raised the approach to recruiting and working with company employees the formation of partnerships product development the image and role of the leader in the company.
The book touches on issues that directly affect the quality of customer service. The author talks about Brazil Mobile Number List managing customer expectations and the need to receive feedback to improve the service and quality of the companys products where critical reviews play a key role they allow you to see growth points for the business and ensure a continuous process of improving customer service. Customer service is a system not the smiles of employees. Similar to the principles of DAO Toyota quality service is provided not by company managers or quality control departments but by each employee of the organization.
Customers for Life is not a guide to action but it touches on important points in the management of a company that will make you think and pay attention to their development. However the author notes that all these tips are important only if the company generates profit. Who should read it managers and owners of companies who want customer service to be their competitive advantage. Managing a Professional Services Firm by David Meister The book contains a fairly simple and universal scheme for classifying companies according to the type of client projects to which professional services are provided. The author identifies three types of customers depending on the needs of solving problems and describes the subsequent influence on the formation of the companys structure and the management.
The book touches on issues that directly affect the quality of customer service. The author talks about Brazil Mobile Number List managing customer expectations and the need to receive feedback to improve the service and quality of the companys products where critical reviews play a key role they allow you to see growth points for the business and ensure a continuous process of improving customer service. Customer service is a system not the smiles of employees. Similar to the principles of DAO Toyota quality service is provided not by company managers or quality control departments but by each employee of the organization.
Customers for Life is not a guide to action but it touches on important points in the management of a company that will make you think and pay attention to their development. However the author notes that all these tips are important only if the company generates profit. Who should read it managers and owners of companies who want customer service to be their competitive advantage. Managing a Professional Services Firm by David Meister The book contains a fairly simple and universal scheme for classifying companies according to the type of client projects to which professional services are provided. The author identifies three types of customers depending on the needs of solving problems and describes the subsequent influence on the formation of the companys structure and the management.